Frequently Asked Questions
Everything you need to know about your Monte beauty experience.
Are Monte products cruelty-free and vegan?
Yes, all Monte products are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Do you ship internationally?
Currently, Monte ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
How can I check the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitivity in mind. However, we always recommend performing a patch test on a small area of skin before full application.